​​​​Copyright ©  2014 by Carole Smith

ADDRESS:  

Carole Smith Creative Floral Designer

Unit 12, Parsons Green Estate

Boulton Road

Stevenage

Hertfordshire

SG1 4QG

Tel: 01438 361361

Email: cas@carolesmith.co.uk

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Online Shop Policies
 

Your Statutory rights are not affected by any of the following store policies.

 

 

Online Orders
 

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit or debit card information or security. This online system is 100% secure.

We encourage you to feel comfortable using your credit or debit card to purchase products on our site. If you prefer you may place your order by telephone on 01438361361.

We are unable to offer products from our 'Add A Little Extra...' range with products ordered from our 'UK Wide Delivery' range.

 

 

Returns/Refund Policy
 

Every item we sell is carefully inspected before it is shipped. Because of the perishable nature of our products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

 

 

Delivery Information
 

Except where stated product prices exclude delivery. Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

 

 

Delivery Information
 

Goods are charged at price shown on the product pages on the date the customer places the order.

Certain flower products may be delivered in bud to ensure longer life.

All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

In the unlikely event that we are unable to supply part (or all) of your order, we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

 

 

Complaints
 

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

 

Carole Smith Creative Floral Designer

Carole Smith Creative Floral Designer Hertfordshire wedding florist
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